Refunds and Exchanges
In case of returns within EU you should contact me within 14 days of receiving your item to let me know that you would like a return or exchange. We can then discuss the details of your refund. For orders outside EU you need to contact me within 7 days of receiving your item.
For both within and outside EU the following applies:
Return and exhange policy Items must be mailed back to me in its unworn and original condition, and in its original gift box or pouch. A traceable service have to be used, or sign on pickup. The shipping charges for returning items for a refund or exchange will be the responsibility of the buyer. Note that if extra VAT is charged in returning the item, this is also responsibility of the buyer.
Once the item is received in the required condition, then a refund for the cost of the item will be issued, after a deduction of shipping cost and possibly VAT.
There is no return on items that has been custom made for you. There is also no return on earrings, for hygiene reasons.
Additional policies and FAQs
If you have any questions regarding my items, do not hesitate to ask. I will usually answer as soon as possible, and at least within 24 hours.
I try to be as accurate as possible when it comes to color when I photograph and edit. I do not saturate colors in editing, but the photos are taken in an all white environment, and with a lot of light. This might differ slightly from what you see in other type of light.
Care for your jewelry
Your jewelry will last longer if you follow some basic guidelines. Try to avoid getting your jewelry in direct contact with any chemicals that can damage the minerals and metal. It is not advisable to wear your jewelry when swimming, on the beach, during housework, while exercising or playing sports. Direct sunlight can cause the colour in minerals like amethyst and topaz to fade.
What is goldfilled
Gold filled is composed of a fused layer of gold on a core of a base metal like brass. The minimum layer of karat gold in an item stamped GF must equal at least 1/20 the weight of the total item.
I use 14 KT gold filled wire and gold filled beads in my work, unless otherwise stated.